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Career Details


  • Director of Change Management
    • Responsible for Business Development through acquisitions and organic projects
    • Manages the Strategic & Business Planning processes
    • Includes financial business modelling and investment opportunity appraisal
    • Oversees project management and leads strategic initiatives
    • Line management responsibility for IS, Call Centre Support and Business Intelligence (BI)
  • Bottom line focused:
    • Prioritises needs by reference to business strategy
    • Identifies revenue generating and cost saving opportunities
    • Delivers Projects & IS Solutions focused upon return on investment (ROI)
    • Delivers IT Infrastructure based on total cost of ownership (TCO)
  • Expertise:
    • Personal project management experience of Change Management, Business Intelligence (BI), Customer Relationship Management (CRM), end to end Supply Chain operations & profitability analysis, Business Planning, Business Processes, Space/Merchandise Planning and e-Commerce & e-Collaboration
    • Highly analytic with strong organisational, and relationship building skills
  • Experience includes:
    • A&M commercial analysis, operational planning, and operational & IS integration
    • Developing and running business planning framework
    • Business process improvement
    • IS department organisational restructuring, with focus upon cost minimisation and processes to align IS strategy and operations with business strategy and operations
    • Call Centre Telephony, ERP, CRM, Finance, Logistics, Data Warehousing and Workflow systems selection, implementation, operation and exploitation
    • Management of outsourcing relationships and internal resources
  • Background:
    • Industry experience is retail/supply chain, although skills and disciplines are generic
    • Also business consulting experience within the software industry
    • Operated as an internal consultant, external consultant and line manager
  • Employers:
    • PC World Business (Dixons Group plc)
    • Armature – software solutions to the retail industry: Business Consultant
    • Iceland Group plc: Head of Decision Support
    • The Boots Company plc: commercial finance roles on systems delivery projects

Employment History

For more details on each of my previous roles click on the associated red button


PC World Business (Dixons Group plc) Feb 2001 – present

IT re-seller: multi-channel b2b sister operation to PC World retail

Director of Change Management


Armature Ltd: Integrated Retail Solutions Mar 1998 - Feb 2001

Software company specialising in core client server applications for the retail industry.

Various Business Consultant & Pre-Sales Roles – Professional Services


Iceland Frozen Foods plc Apr 1995 – Feb 1998

UK’s sixth largest grocery retailer and first grocer to offer nation-wide home delivery.

Head of Decision Support – Trading Strategy Team


Boots The Chemists / Boots Retails Division Nov 1989 – Mar 1995

The retail operations of The Boots Company plc: blue chip retail/pharmaceuticals holding company

Various Decision Support Roles - Commercial Finance


Download a Word version of all of the above details (95kb) dated Oct 2002